Returns policy

You have 30 days to change your mind, and returns are free. If an item isn't right for you, we take care of everything.

30 days to return an item to us

You have 30 days from receipt of your order to return one or more items to us, without having to give a reason. This period goes beyond the 14-day statutory withdrawal period.

Free returns

Return costs are paid by us: sending an item back costs you nothing.

Return conditions

• The item must be unworn and in its original condition.
• It must be sent back to us well protected, preferably in its original packaging.

How do I make a return?

1. Write to us at contact@lagarde-robedemadame.com stating your order number and the item(s) concerned.
2. We send you the return instructions.
3. You drop off your package, and that's it.

Your refund

We refund the full amount paid for the returned items, including the original shipping costs (based on the standard shipping rate), no later than 14 days after your return request. We may wait until we have received the item before making the refund. The refund is made using the payment method used for your order.

A different size or color?

Write to us at contact@lagarde-robedemadame.com: we will tell you what to do to receive the item that suits you.

Faulty or non-conforming item

If you receive an item that is damaged or does not match your order, contact us as soon as you receive it. In any event, you benefit from the legal guarantee of conformity and the guarantee against hidden defects, set out in our general terms and conditions of sale.