General terms and conditions of sale
1. Purpose
These general terms and conditions of sale (Terms) apply to all orders placed on the website lagarde-robedemadame.com. Placing an order implies acceptance of these Terms. They can be accessed on the website at any time.
2. Seller
The products are sold by La Garde-Robe de Madame. Email: contact@lagarde-robedemadame.com. Full legal information can be found in our legal notice.
3. Products
The essential characteristics of each product are presented on its product page. The photos are as accurate as possible; slight variations in color may occur depending on the screen. Products are offered while stocks last.
4. Prices
Prices are shown in US dollars ($); shipping is free within the US. Shipping costs are specified before the order is confirmed. The applicable price is the one displayed at the time of the order.
5. Ordering
You select your items, add them to your cart, enter your details and choose your shipping method. You can check and correct your order before confirming and paying for it. An order confirmation is then sent to you by email.
6. Payment
Payment is made online, at the time of ordering, using the payment methods offered at checkout. Transactions are secure: we never have access to your bank details.
7. Delivery
Orders are shipped within 1 to 2 business days, then delivered within 5 to 8 business days in the United States. A tracking link is sent to you by email as soon as your order is shipped. Shipping areas, rates and times are detailed in our shipping policy.
8. Right of withdrawal and returns
You have 30 days from receipt of your order to return an item to us, without having to give a reason. This period goes beyond the 14-day statutory withdrawal period provided for by the French Consumer Code. Return costs are paid by us.
To exercise this right, simply inform us by email at contact@lagarde-robedemadame.com, for example using the form below or any other clear statement. The item must be returned to us unworn and in its original condition.
We refund the full amount paid, including the original shipping costs (based on the standard shipping rate), no later than 14 days after being informed of your decision. We may defer the refund until we have received the item. The refund is made using the payment method used for the order. Full details can be found in our returns policy.
9. Legal guarantees
All our products benefit from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
Under the legal guarantee of conformity, you have two years from delivery to take action. You can obtain repair or replacement of the product free of charge or, failing that, a price reduction or cancellation of the sale. During these two years, you do not have to prove that the defect existed at the time of delivery.
Under the guarantee against hidden defects, you have two years from the discovery of the defect and can choose between cancellation of the sale and a price reduction.
10. Customer service
Our team is available Monday through Sunday, 9am–7pm, at contact@lagarde-robedemadame.com.
11. Personal data
Your data is processed in accordance with our privacy policy.
12. Consumer mediation
In the event of a dispute, we invite you to contact us first in order to find an amicable solution.
13. Applicable law
These Terms are governed by French law.
Withdrawal form
To be completed and sent to us by email at contact@lagarde-robedemadame.com if you wish to withdraw:
For the attention of La Garde-Robe de Madame – contact@lagarde-robedemadame.com:
I hereby give notice of my withdrawal from the contract for the sale of the item(s) below:
– Ordered on / received on:
– Order number:
– Last name and first name:
– Address:
– Date:
– Signature (only if sent on paper)
